Returns & Replacements Made Easy
60-Day Money-Back Guarantee
Try your PolarVortex product risk-free. If it’s not the right fit for you, we’ll gladly process a refund or exchange within 60 days of delivery.

Free Replacements for Defects
If your item arrives damaged or isn’t working as expected, contact us within 14 days of receipt. We’ll send you a replacement at no cost.

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How to Request a Return or Replacement

1. Contact Support First
   You’ll need a Return Merchandise Authorization (RMA) number before sending anything back.
   
   
2. We’ll Provide Full Instructions
   Once your return is approved, we’ll guide you through the next steps and provide the return address.
   
   
3. We’ll Take Care of the Rest
   After we receive and inspect your return, we’ll promptly process your refund or send a replacement.

Need Help? We’re Here for You

Email Support
The fastest way to reach us: reply to your order confirmation email
or email us anytime at [email protected]
Available 24/7 for order-related support.

Live Chat
Need quick help? Start a live chat with a real support specialist.
Monday–Friday, 9 AM – 6 PM EST 👉 Start a Live Chat Now

Phone Support
Prefer to speak with someone? Call us at +1-866-239-2816
Open 7 days a week, 8 AM – 8 PM EST

Return Address

PolarVortex
1147 E Exchange St
Boise, ID 83716
United States

We’re committed to making things right. Contact us anytime — your satisfaction matters!