Privacy Policy
Last updated: June 21, 2025
This Privacy Policy describes how Polar Vortex (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.getpolarvortex.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services—whether you are a customer, website visitor, or another individual whose information we collect.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the revised version with a new “Last updated” date. Continued use of the Services constitutes acceptance of the updated policy.
How We Collect and Use Personal Information
We collect information to provide, improve, and secure our Services. This includes:
Information You Provide Directly
- Contact Details: Name, email, phone number, billing and shipping addresses.
- Order & Transaction Data: Products ordered, payment details (processed securely by third-party payment providers), purchase history.
- Account Information: Login credentials, security questions, preferences.
- Customer Support: Any information you choose to share when contacting us.
Automatically Collected Information (Usage Data)
We may collect data about how you interact with our Services, including:
- IP address, browser/device type, operating system
- Access times, pages viewed, referring website
- Cookies and similar tracking technologies (see “Cookies” section)
Information from Third Parties
We may receive information from service providers supporting our operations, such as:
- Payment processors
- Fulfillment and logistics providers
- Marketing and advertising partners
- Web analytics tools
This information helps us provide Services, detect fraud, and improve user experience.
How We Use Personal Information
We use personal information to:
- Fulfill and manage orders, shipping, and returns
- Provide and improve customer support
- Communicate order updates or policy changes
- Personalize marketing and promotions
- Detect and prevent fraud or misuse
- Comply with legal obligations and enforce our policies
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and enhance our website
- Store preferences and improve navigation
- Perform analytics to understand how our Site is used
- Deliver targeted ads through platforms we partner with
You may configure your browser to block or remove cookies, but doing so may affect site functionality.
How We Share Personal Information
We share your personal data only as necessary with:
- Vendors and service providers (e.g., payment processors, fulfillment partners, IT support)
- Marketing partners for targeted promotions (in accordance with applicable law)
- Corporate affiliates for business operations
- Authorities or legal entities, if required by law or to protect rights and safety
- Business successors, in the event of a sale, merger, or restructuring
We do not sell your personal data or share sensitive personal information without your explicit consent.
Third-Party Links
Our Site may include links to external websites or services we do not control. We are not responsible for their privacy practices. Please review their policies before providing any personal data.
Children's Data
Our Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If you believe a child has provided us personal information, contact us to have it removed.
Security and Data Retention
We implement technical and organizational measures to safeguard your data. However, no system is fully secure. Please use caution and do not share sensitive information through unsecured channels.
We retain your information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have rights including:
- Access: Request access to your data.
- Correction: Request correction of inaccurate data.
- Deletion: Request that we delete your data.
- Data Portability: Request a copy of your data.
- Consent Withdrawal: Withdraw consent at any time (where applicable).
- Restrict Processing: Ask us to limit how we use your data.
- Appeal: Challenge a denial of your request.
To exercise your rights, contact us using the details below. We may verify your identity before processing requests. You may also designate an authorized agent to act on your behalf.
We will not discriminate against you for exercising your rights.
International Transfers
Your information may be transferred to and processed in countries outside your residence, including the United States and Canada. Where required by law, we implement appropriate safeguards for such transfers, including the use of standard contractual clauses.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Phone: +1-866-239-2816